Turning points and transitions
Retirement is a major transition, but it is not the first one we have had … through life we have reached turning points and transitions. In this article I want to cover the turning points you will have encountered. I’ll continue next time with more on transitions. Sometimes these transitions are connected to our career, […]
Chinese New Year – a new start for resolutions
One month into the new year, the day of the Chinese New Year, (the year of the tiger, which has me singing eye of the tiger by Survivor!). If you haven’t kept any new year resolutions you can take a fresh start. Personally, I don’t make them – why would I want to decide to […]
How to Improve Communication in the Workplace
It is a widespread belief that good communication is the secret to a business succeeding on a long-term basis. If you are a business owner or employer, you may be wondering how to improve communication amongst your employees in the workplace. It can sound like a highly complex and time-consuming procedure from start to finish […]
Review of the year 2021
I have done something similar to this for over 10 years. I find it a helpful discipline to get into. It allows me to see how much I have achieved, especially how I have overcome obstacles rather than to concentrate on all the things yet to do. Perhaps you will find it helpful to do similar? […]
Starting Your Career in Video: 5 Terms You Need to Understand
If you want to start a career in video and similar videos, you need to make sure that you understand some of the terminology that exists in this industry. It will help you to understand the industry a little more easily, and it could mean that you master video production and broadcast that little bit […]
The Importance of Call Centre Technology While Working From Home
I’ve been thinking about people working from home, from the business point of view. Providing staff with the option to work from home, be it under extraordinary (such as now with the COVID-19 pandemic) or ordinary circumstances, should not impact your company’s bottom line. If you have adequate and powerful software that can be accessed virtually, […]
Burnout
Reviewing some of the academic papers I downloaded around the method I used for my independent research I came across one that looked at the burnout amongst private practitioner psychotherapists. I can relate, I was an inhouse counsellor back in the 1980s, still in my 20s we didn’t have supervision and the weight of taking […]
Receiving Feedback
Talking with a client yesterday about getting some negative feedback and helping her make sense and move on made me realise that you may find this helpful too. Be observant The cues are often there, people can tell us what they think of our work in an ad-hoc and informal way. Be sensitive to this […]
8 Tips To Have A Thriving Career In Customer Service
Customer satisfaction is crucial to corporate success and should be a goal for every company. After all, businesses have evolved, and customers now expect more than just goods or services. Does your job require you to interact with customers or manage a team in a contact centre? If that’s the case, it’s vital that you […]
Autumn Career Review
Autumn is a great time to take stock. This is the time to see how the job is going, decide on any changes you should make. Deep – perhaps to consider a new job, or smaller to reflect and make smaller changes to your current job. You may want to make plans for a promotion, […]
